In a recent development reported by The Daily Herald, the union representing dispatchers at Northwest Central Dispatch System has delivered a strong message of dissatisfaction. During a board meeting held last Thursday in Arlington Heights, the union cast a vote of "no confidence" in the current management team. This decision reflects growing frustration among dispatchers over the challenges brought on by the new computer-aided dispatch (CAD) system, which was introduced on April 24th. Since then, the system has been marred by operational hiccups that have impacted emergency response times.
Rick Tracy, an executive board member of the Metropolitan Alliance of Police, elaborated on these issues, pointing out that alongside the CAD system problems, there have been persistent issues with radio equipment and administrative policies, creating a tense work environment. Approximately 70 members fall under the union's representation, and around 85 percent of those who participated in the vote expressed their lack of faith in the current management.
Tracy emphasized that this discontent extends beyond the CAD system. He mentioned that policy changes initiated several years ago were among the catalysts that prompted the unionization in February 2009. Software malfunctions have led to significant delays, such as a 14-minute lag during a critical call for a potential heart attack victim in Palatine earlier this month. Although the management claims this was an isolated case, union president Jennifer Delacerda insists that such incidents have been recurrent since the system's launch.
Several dispatchers voiced their concerns, expressing how the pressure has reached a breaking point. Dawn Wolf shared her apprehension about potential repercussions if mistakes occur, fearing they could be unfairly blamed. Similarly, Tim Stencel recounted an instance where communication breakdowns occurred due to radio system issues, affecting Hoffman Estates and Streamwood police officers.
In response to these grievances, the board of directors and management released an open letter acknowledging the severity of the situation. They assured that the software issues are being addressed earnestly and promised swift action to resolve them.
Northwest Central Dispatch System serves nearly half a million residents across multiple suburban areas including Arlington Heights, Buffalo Grove, and more. Meanwhile, neighboring towns like Des Plaines and Morton Grove are considering joining this system after agreeing to fund a feasibility study at $15,000 per town.
This story highlights deep-seated tensions within the organization and underscores the urgent need for management to address these pressing concerns effectively. For more details, you can read the full article [here].
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