Cummins Emissions Disposal System (China) Co., Ltd. (hereinafter referred to as CES), as a wholly-owned subsidiary of Cummins, relies on Cummins global service advantages to integrate the service resources of Cummins and major domestic OEMs and achieve rapid response. To provide customers with safe and reliable services, actively listen during the service process, and be considerate of others, and to help customers succeed.
Cummins Expert Flight Team
So, what does Cummings rely on to support such services? The answer is:
Perfect system service platform,
Professional service standards,
Standardized operating procedures respond quickly to service requirements.
More importantly, Cummins also has more than 30 members of the post-processing expert flying team. They will provide customers with all-round, full-time, full-quality and efficient services according to customer needs. While providing services to customers, it actively shares service experience and knowledge with partners, actively communicates with customers to understand their needs, establishes collaborative service relationships and helps customers succeed.
In 2014, Shanghai Bus equipped the Cummins Engine with a feedback report that the engine's nitrogen oxide emissions were higher than the recommended level. After CES received the news, the expert flight team immediately went to the scene and found that the problem was due to inconsistent calibration during actual use. Exhaust pipe caused by excessive urea emissions caused by crystallization, so on the one hand to take measures in place, manually dredge the exhaust pipe one by one to ensure the normal operation of the bus line; on the other hand, timely feedback to the problem, get the most reliable solution The plan then cooperates with the new calibration verification to ensure that the hidden dangers are eradicated.
Cummins Service System
Cummins' service is not limited to solving problems. We are more focused on preventing problems. After the Shanghai public transport problem was solved, CES actively popularized relevant knowledge for customers to understand the differences between the national four engines and the national three engines so as to avoid the occurrence of failures due to users' failure to understand the products in the future. The timely service of the expert flying team and the professionalism demonstrated in the service have been actively recognized by customers.
It can be said that choosing Cummins means choosing a quality service that is comprehensive, efficient, and collaborative with customers.
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