From January to September 2010, Shaanxi Automobile's heavy trucks sold a total of 86,000 vehicles, with a maximum monthly sales of 13,000 units. The Xinjiang region in key regions has sold more than 6,000 vehicles, which accounted for more than 56% of the local market share. In particular, the sales of dump trucks ranks second in the country in terms of sales and sales, and ranks first in the country in July. Xinjiang is Shaanxi Shaanxi's largest truck market, and services are particularly important.
Located in the eastern part of Xinjiang, China, Hami City is the gateway to the interior of Xinjiang. It has rich mineral resources and is one of the largest coal industry bases in Xinjiang. At the same time, Hami is the largest city and transportation center in the eastern part of Xinjiang. Through the Lanzhou-Xinjiang Railway and the main highway and branch line, it leads to the cities inside and outside the autonomous region. According to reports, Xinjiang has 13,000 new cars per year, and only 2,000 to 3,000 in the Hami region, and more than 10,000 cars in the entire region of Hami.
According to reports, due to the wide geographical area and poor road conditions in Xinjiang, coupled with serious overloading of vehicles in Xinjiang, the wear and tear of vehicles is also intensifying. When problems occur in vehicles, the time for one-way rushing to the accidents is 3 or 4 hours. This gives The service brought a big test. Shaanxi Auto has paid great attention to after-sales service since it entered the Xinjiang market, vigorously builds service outlets, puts high demands on service station personnel, and ensures the technical level of service personnel. All service station personnel in the Turpan area must conduct regular training, especially Shaanxi Auto Delong F3000 has been listed in the Xinjiang region. Before the product launch, Shaanxi Auto will train service personnel on issues that may be encountered with the new product, and deliver goods in advance so that after the new product is in place, parts can be supplied in a timely manner. .
In response to the rapid development of Shaanxi Auto in Xinjiang, Shaanxi Automobile plans to develop 8 to 15 service stations in Xinjiang, and by the end of 2011, Shaanxi Auto's special service stations will reach 50, making the service network more comprehensive and efficient. In terms of spare parts protection, Shaanxi Auto continues to increase investment to expand the regional spare parts reserves. In 2011, Shaanxi Auto will require the distribution center to expand and increase the spare parts reserves, and at the same time further increase the investment in authentic parts, ensure the arrival time of parts in the policies, ensure the timely arrival of parts in efficiency, and drop the guarantee of real parts to Practice, to solve the user's car worries.
The vast area of ​​Xinjiang has also caused an unavoidable impact on service timelines. Shaanxi Auto requires service personnel to communicate with users as much as possible, and on the premise of safeguarding customer interests, it can flexibly handle maintenance accidents. For example, service personnel cannot be timely in areas far away. In the case of arrival, experienced drivers should first solve the problem on their own. Even if the service personnel arrive at the scene and reimburse the maintenance cost, they will try their best to maximize the interests of the customer. Because of this, Xinjiang users are willing to buy Shaanxi Auto Trucks, because they do not have to worry about this part of the after-sales service. Prior to the purchase of the vehicle, Shaanxi Auto had already helped them solve the problem. It was passed down ten to ten, and the user was very satisfied with Shaanxi Steam's service.
In formulating the 2011 warranty policy, Shaanxi Auto gave a proper tilt to Xinjiang to protect the service benefits while doing a good job of the user's service; it gave proper increase in service hourly unit prices in Xinjiang, and increased special policies such as high temperature and cold working hours subsidies. In terms of support for the work of accessories, Shaanxi Auto has strengthened its support for the distribution center's accessories, from the original 30% quota support to 100% quota support.
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